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portada Managing Quality in America's Most Admired Companies
Type
Physical Book
Publisher
Author
Year
1995
Language
English
Pages
432
Format
Hardcover
ISBN
0898061180
ISBN13
9780898061185
Edition No.
1
Categories

Managing Quality in America's Most Admired Companies

Spechler, Jay W. (Author) · Berrett Koehler Publ Inc · Hardcover

Managing Quality in America's Most Admired Companies - spechler, jay w.

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Synopsis "Managing Quality in America's Most Admired Companies "

Copublished with Industrial Engineering and Management Press What are america's leading companies doing to excel in quality? This new book provides the answer. Jay W. Spechler, senior examiner for the Malcolm Baldrige National Quality Award Committee, has brought together case studies of how over 30 leading companies put quality management into practice in their organizations. The case studies focus on how the Baldrige Award criteria are actually being applied in the companies and how the companies are achieving quality results. The cases cover all aspects of quality management-from values and philosophies to actual implementation, training, measurement, and employee involvement. They include many practical examples to illustrate successful strategies, programs, and action steps. In addition, the book's seven opening chapters provide general guidelines for implementing quality management in any organization.

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