Name: The Psychology of Customer Care: A Revolutionary Approach
Price: 150.01 EUR
Availability: InStock
Author: Lynch, J.
ISBN: 9781349390434

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The Psychology of Customer Care: A Revolutionary Approach

Type

Physical Book

Author

J. Lynch

Publisher

Palgrave MacMillan

Language

English

Pages

274

Format

Paperback

Dimensions

21.6 x 14.0 x 1.6 cm

Weight

0.34 kg.

ISBN13

9781349390434

Synopsis "The Psychology of Customer Care: A Revolutionary Approach"

This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

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The Psychology of Customer Care: A Revolutionary Approach - Lynch, J.

Synopsis "The Psychology of Customer Care: A Revolutionary Approach"

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