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portada Service Quality in the Supply Chain
Type
Physical Book
Publisher
Author
Language
English
Pages
68
Format
Paperback
Dimensions
22.9 x 15.2 x 0.4 cm
ISBN13
9786209200847

Service Quality in the Supply Chain

De Araujo Costa, Luiz Felipe; Lira Pinto, José Roberto, Jr.; De Farias, Rafhael Lage (Author) · Our Knowledge Publishing · Paperback

Service Quality in the Supply Chain - de Araujo Costa, Luiz Felipe; Lira Pinto, José Roberto, Jr.; de Farias, Rafhael Lage

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Synopsis "Service Quality in the Supply Chain"

The main objective of this study was to measure the level of service quality offered by suppliers that make up the supply chain of the motorcycle sector in the Manaus Industrial Hub, investigating whether the service quality offered by certified suppliers is superior to that of non-certified suppliers. The service sector has been growing every year and occupying a prominent position in the economies of all developed countries. However, in order to satisfy service customers, companies need to generate a value package that guarantees customer satisfaction, which means that the service must be performed correctly and meet consumer expectations. One of the best known and most recognized standards worldwide is ISO 9001. According to the Brazilian Association of Technical Standards (ABNT), the implementation of a quality management system represents the acquisition of an important tool that enables the optimization of various processes within the organization and also demonstrates a concern for the continuous improvement of the products and services provided.

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