Name: raving fans,a revolutionary approach to customer service
Price: 33.06 EUR
Availability: InStock
Author: Ken Blanchard
ISBN: 9780688123161

portada raving fans,a revolutionary approach to customer service

raving fans,a revolutionary approach to customer service

Type

Physical Book

Author

Sheldon Bowles

Ken Blanchard

Publisher

William Morrow and Company

Language

English

Pages

160

Format

Hardcover

Dimensions

21.3 x 14.7 x 1.7 cm

Weight

0.28 kg.

ISBN

0688123163

ISBN13

9780688123161

Synopsis "raving fans,a revolutionary approach to customer service"

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans."Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Ken Blanchard

(Author)

View Author's Page

Es una autoridad mundial en temas de management, en especial de liderazgo y motivación. Creador de las "fábulas gerenciales" como forma para transmitir y enseñar habilidades de dirección y administración efectiva, hoy en día se considera un experto tanto en el género como en las materias de las que se ocupa.

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