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portada Incident Management for I. T. Departments
Type
Physical Book
Author
Publisher
Year
2015
Language
English
Pages
48
Format
Paperback
Dimensions
22.9x15.2x0.3 cm
Weight
0.08 kg.
ISBN13
9781511631747
Edition No.
1
Categories

Incident Management for I. T. Departments

Darren O'Toole (Author) · Createspace · Paperback

Incident Management for I. T. Departments - O'Toole, Darren

New Book Imported to Austria
Delivery: 12 Oct - 14 Oct Shipping: 5 to 6 business days.
25,47 €
Import costs and 10% VAT included in the price ✅
25,47 €

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Synopsis "Incident Management for I. T. Departments "

An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices.Topics include: Incident DetectionIncident PrioritizationResponse PlansManaging an IncidentEscalation MatrixCommunications PlansVendor ManagementDocumentationBonus TemplatesThe author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendation

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