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portada Corporate Identity and Crisis Response Strategies: Challenges and Opportunities of Communication in Times of Crisis
Type
Physical Book
Publisher
Author
Year
2014
Language
English
Pages
324
Format
Paperback
ISBN13
9783658062217
Edition No.
2014
Categories

Corporate Identity and Crisis Response Strategies: Challenges and Opportunities of Communication in Times of Crisis

Olga Bloch (Author) · Springer Vs · Paperback

Corporate Identity and Crisis Response Strategies: Challenges and Opportunities of Communication in Times of Crisis - Olga Bloch

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Synopsis "Corporate Identity and Crisis Response Strategies: Challenges and Opportunities of Communication in Times of Crisis "

The history of crisis management shows that companies embark on particular strategies in response to crisis. So why are some companies' crisis communication strategies successful, while others are not? The purpose of this book is to broaden the existing knowledge of crisis response strategies by focusing on corporate identity as one of the factors that is most likely to influence their choice. Drawing upon insights from the sensemaking and chaos theories, as well as traditional and alternative, non-European, approaches to strategy formation, Olga Bloch contends that there is a reciprocal relationship between corporate identity and crisis response strategies. This relationship is examined on the example of Toyota Motor Corporation's communication in response to a crisis caused by a series of recalls of its vehicles in 2009-2010.

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