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portada Automated Agencies: The Transformation of Government Guidance
Type
Physical Book
Publisher
Author
Language
English
Pages
229
Format
Paperback
ISBN13
9781009347082

Automated Agencies: The Transformation of Government Guidance

Joshua D. Blank; Leigh Osofsky (Author) · Cambridge University Press · Paperback

Automated Agencies: The Transformation of Government Guidance - Joshua D. Blank; Leigh Osofsky

New Book Imported to Austria
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Synopsis "Automated Agencies: The Transformation of Government Guidance"

Automated Agencies is the definitive account of how automation is transforming government explanations of the law to the public. Joshua D. Blank and Leigh Osofsky draw on extensive research regarding the federal government's turn to automated legal guidance through chatbots, virtual assistants, and other online tools. Blank and Osofsky argue that automated tools offer administrative benefits for both the government and the public in terms of efficiency and ease of use, yet these automated tools may also mislead members of the public. Government agencies often exacerbate this problem by making guidance seem more personalized than it is, not recognizing how users may rely on the guidance, and not disclosing that the guidance cannot be relied upon as a legal matter. After analyzing the potential costs and benefits of the use of automated legal guidance by government agencies, Automated Agencies charts a path forward for policymakers by offering detailed policy recommendations.

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