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portada A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns
Type
Physical Book
Author
Preface by
Publisher
Language
English
Pages
114
Format
Paperback
Dimensions
21.6x14x0.6 cm
Weight
0.14 kg.
ISBN13
9780999330401
Categories

A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns

Becky Woodbridge (Author) · Jim Cathcart (Preface by) · Woodbridge Press Publishing Company · Paperback

A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns - Cathcart, Jim ; Woodbridge, Becky

New Book Imported to Austria
Delivery: 26 Oct - 02 Nov Shipping: 17 to 21 business days.
31,19 €
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31,19 €

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Synopsis "A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns"

Customers Aren't Always Right... You Need to Make Them Right! Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, "...in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you're hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare." Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence.

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