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portada Towards Outstanding: A Guide to Excellence in Health and Social Care
Type
Physical Book
Author
Publisher
Year
2021
Language
English
Pages
350
Format
Paperback
ISBN13
9781913414696
Categories

Towards Outstanding: A Guide to Excellence in Health and Social Care

Terri Salt (Author) · Pavilion Publishing and Media Ltd · Paperback

Towards Outstanding: A Guide to Excellence in Health and Social Care - Salt, Terri

New Book Imported to Austria
Delivery: 04 Aug - 05 Aug Shipping: 2 to 2 business days.
55,02 €
Import costs and 10% VAT included in the price ✅
55,02 €

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Synopsis "Towards Outstanding: A Guide to Excellence in Health and Social Care"

Towards Outstanding is an essential guide for health and social care services that are regulated by the Care Quality Commission. Written by a senior CQC inspector, it shows how a mindset of getting the basics right then applying context-specific finishing touches can allow any service to drive improvement and move towards an 'Outstanding' rating. The author also explores why, in addition to other patient and organisational benefits, good care is cheaper to provide than poor care. Structuring her advice around the 'five questions' that CQC inspectors use (are services safe, effective, caring, responsive, and well-led?), she draws on personal vignettes to paint a picture of a service where trust, positivity, a shared vision, and a commitment to continuous improvement allow staff to generate new ideas, reflect on best practice, raise concerns where necessary, and keep the patient at the centre of all activity.

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