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portada How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems
Type
Physical Book
Author
Publisher
Language
English
Pages
188
Format
Hardcover
ISBN13
9783030140878
Categories

How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems

Beatriz Muñoz-Seca (Author) · Palgrave MacMillan · Hardcover

How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems - Muñoz-Seca, Beatriz

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Synopsis "How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems"

In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to: Explore hidden capacity Implement new ideas by transforming pop-ups into prototypes Discover knowledge pills to accelerate learning Develop service modules and problem tracks Put problem solving at the heart of excellent service delivery Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how toget them right.

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The book is written in English.

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The binding of this edition is Hardcover.

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